These terms apply when you create an Uprocket account or use Uprocket in any way.
1. Who we are
Uprocket is a product of Khatib Designs Ltd (Хатиб Дизайнс ООД), a limited liability company registered in Sofia, Bulgaria (“we”, “us”). Your contract for Uprocket is with Khatib Designs Ltd. Contact: [email protected].
2. Accepting these terms
By signing up, signing in or otherwise using Uprocket you agree to these terms. If you keep using Uprocket after we update them, you accept the updated version; we will tell you about important changes by email at least 14 days before they apply. If you do not agree, do not use Uprocket.
3. Your account
You are responsible for what happens under your account and for keeping your password and any connected keys (such as your Buffer key) secret. Give accurate details and keep them up to date. Tell us straight away at [email protected] if you think someone has used your account without permission. You must be at least 16 years old to use Uprocket.
4. What Uprocket does
Uprocket analyses public information about the social profiles you ask it to, plans and writes content, edits videos and designs images you can change by hand, and, if you connect your own Buffer account, schedules and publishes posts to your social accounts. You choose whether posts need your approval before they go out. AI-made suggestions and edits can be wrong or not suit you: check what goes out under your name.
5. Plans, credits and prices
- Free: 30 credits a month and one account. We may change free-plan limits with 30 days' notice.
- Paid plans: Starter €19, Creator €39, Pro €79 and Studio €149 a month, with the credits and number of accounts shown on our pricing page.
- Credits pay for AI work (for example an AI edit or a carousel); the cost of each action is shown on the pricing page and in the app before you start it. A plan's monthly credits reset each month and do not roll over. Top-up credits (€12 for 100) never expire.
- Prices are in euros. VAT or other sales tax is added where the law requires it and shown at checkout before you pay.
6. Payment, renewal and cancellation
Payments are processed by Stripe; we never see or store your full card details. Paid plans renew automatically every month at the then-current price until you cancel. We will tell you at least 30 days before any price increase for an existing subscription.
Cancel any time from the Plan page in the app or by emailing us. You keep your plan until the end of the month you have paid for, then your account moves to the Free plan and you will not be charged again. If a payment fails, Stripe will retry; if it still cannot be collected, your account moves to the Free plan and your work is kept. Refunds follow our Refund Policy: a full refund within 14 days of any payment.
7. Your content
You own what you upload and what Uprocket makes for you: your videos, photos, scripts, carousels and posts (“your content”). You give us permission to store, process and display your content only to provide and support Uprocket for you. We do not sell your content or use it to advertise, and we do not use it to train AI models.
You must have the rights to what you upload (including music, footage and people who appear in it) and you are responsible for what you publish, including following each platform's rules and labelling AI-generated content where required. Stock footage and photos in Uprocket come from Pexels and may be used under the Pexels licence.
8. Acceptable use
Do not use Uprocket to break the law; to harass, deceive or impersonate anyone; to publish sexual content involving minors or non-consensual intimate content; to infringe others' rights; to spam; or to try to break, overload or reverse-engineer the service. We may suspend an account that does, and will tell you why unless the law prevents it.
9. Third-party services
Uprocket connects to services you choose to use, such as Buffer, Instagram and TikTok. Their own terms apply to them, and we are not responsible for their availability or decisions (for example a platform removing a post).
10. Availability and changes
We work to keep Uprocket available and your work safe, but we cannot promise it will never be interrupted. We may change or remove features; if a change takes away something you pay for, we will tell you in advance and you may cancel with a refund for the unused part of the month.
11. Liability
Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer. Otherwise, our total liability for any claim is limited to what you paid us in the 12 months before it, and we are not liable for lost profits, lost followers or reach, or indirect losses.
12. Ending
You can close your account at any time by emailing us; we delete your content as described in the Privacy Policy. We may close an account that breaks these terms, or the Free plan of an account unused for 12 months after warning you by email.
13. Law
These terms are governed by Bulgarian law and the courts of Sofia have jurisdiction, without taking away the protection of the laws of your country if you are a consumer living in the EU.